FAQs
How long are shipping times?
Your products will ship within 2-3 business days of your order, and then in free shipping method take up to two weeks to reach your doorstep worldwide and this can be less in US. Delays may occur in some local delivery services due to the COVID-19 situation.
What's your 100% satisfaction guarantee and return policy in simple words?
You just tell us what went wrong, send along a pic and/or video, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s broken, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
Do you have shipping to my country? How much is the cost?
We can send your order if your country is in the list below and the shipping cost will be the same as mentioned on the product page.
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Gibraltar
- Great Britain
- Greece
- Hong Kong
- Hungary
- Ireland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Russia
- Saudi Arabia
- Singapore
- Spain
- South Korea
- Sweden
- Switzerland
- Thailand
- Turkey
- Ukraine
- United Kingdom
- United States
- Vietnam
